Proactive Contact is Avaya's industry-leading outbound platform for creation and management of outbound campaigns and customer communications. It offers superior voice detection and predictive dialing capabilities that alongside inbound/outbound agent blending help you improve customer satisfaction, increase agent productivity, and maximize your return on investment.

Deliver a better customer experience
Wow your customers by contacting them with timely services and information they value. Help solve problems before they happen.

Reach business goals faster
Leverage outbound applications for: early collections, payment reminders, sales cross-sell/up-sell, renewals, alerts, reminders, customer surveys, and many more.

Increase agent productivity
Holistic management, inbound/outbound agent blending, industry-leading voice detection, and predictive dialing help eliminate agent downtime and improve efficiency.

Ensure Regulatory Compliance
With industry-leading voice detection and patented Cruise Control call pacing, you can achieve regulatory compliance and your service goals even under the most stringent conditions.