针对IP电话通讯系统,我们建议采用Avaya 的IP 语音系统,系统包括:
-Communication Manager IP 语音通讯核心处理软件Avaya Communication Manager可使您利用分布式联网,将应用扩展为企业的领先优势,构建一个满足业务需求和预算规划的网络。它运行工作于基于S8x00系列媒体服务器的Linux操作系统上,为您提供以下功能:
-提供IP、TDM、ATM和无线网络上的应用,充分利用现有的数字、模拟、IP或无线设备。4600系列IP话机资料,由于文件太大无法显示,请DOWNLOAD |
S8300B性能参数 |
S8300C性能参数 |
功能特性 高级语音应用
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S8300媒体服务器位于G700或G350媒体网关内部,可作为独立通信系统或全面可再生远程网关。S8300可作为最多50个远程G350和G700媒体网关的主控制器。
和S8500和S8700媒体网关协作时,S8300采用Linux操作系统并运行通行管理器2.1版。它支持行业标准呼叫控制、服务质量和管理功能,并支持IP、数字和模拟终端。
优势
• 为远程站点提供总部的先进功能,从而提高生产效率。
• 借助全面可再生网关,缩短通信中断时间。
• 充分利用当前通信基础架构,降低总体成本。
• 从单一系统界面管理所有站点,节省时间和金钱。
• 以集成消息处理减少空间并降低复杂度。
Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.
Using a familiar Windows interface, call center managers can view data and receive customized threshold and exception alerts, all in real time. They can also view historical reports to help them analyze trends, establish performance benchmarks, and plan new marketing or customer-service campaigns. These reports can be easily customized to suit the needs of the business. With easy access to real-time and historical data, managers can make faster, better informed decisions, for more effective contact-center operations
Get immediate feedback
Real-time monitoring and customizable alerts ensure that managers can spot problems and respond immediately.
Simplify monitoring and reporting
A wizard and other tools make it easy to design customized reports. And managers can schedule the running and printing of reports, ensuring that the call center is always being managed using the most up-to-date information.
Address problem areas immediately
If real-time reports show conditions that require immediate changes to keep the contact center operating smoothly, integrated administration enables managers to instantaneously drill into admin to make the required changes.