针对IP电话通讯系统,我们建议采用Avaya 的IP 语音系统,系统包括:
-Communication Manager IP 语音通讯核心处理软件Avaya Communication Manager可使您利用分布式联网,将应用扩展为企业的领先优势,构建一个满足业务需求和预算规划的网络。它运行工作于基于S8x00系列媒体服务器的Linux操作系统上,为您提供以下功能:
-提供IP、TDM、ATM和无线网络上的应用,充分利用现有的数字、模拟、IP或无线设备。4600系列IP话机资料,由于文件太大无法显示,请DOWNLOAD |
S8300B性能参数 |
S8300C性能参数 |
功能特性 高级语音应用
|
S8300媒体服务器位于G700或G350媒体网关内部,可作为独立通信系统或全面可再生远程网关。S8300可作为最多50个远程G350和G700媒体网关的主控制器。
和S8500和S8700媒体网关协作时,S8300采用Linux操作系统并运行通行管理器2.1版。它支持行业标准呼叫控制、服务质量和管理功能,并支持IP、数字和模拟终端。
优势
• 为远程站点提供总部的先进功能,从而提高生产效率。
• 借助全面可再生网关,缩短通信中断时间。
• 充分利用当前通信基础架构,降低总体成本。
• 从单一系统界面管理所有站点,节省时间和金钱。
• 以集成消息处理减少空间并降低复杂度。
Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers' own terms.
This software solution uses SIP along with standard SOA and Web-services interfaces to provide maximum flexibility. It helps organizations better anticipate customer needs and offers advanced functionality to quickly, efficiently, and cost effectively satisfy those needs.
The result is a contact center that consistently delivers a unified, efficient, and highly personalized customer contact experiences that build brands and enhance loyalty.
Thrill your customers
The software's multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. Context preservation allows employees to better anticipate customer needs, improving first-contact resolution.
Enhance agent efficiency
Powerful desktop software allows agents to simultaneously handle multiple contacts and quickly access customer context information.
Make supervisors more effective
A suite of easy-to-use administration tools reduce complexity and lower implementation overhead.
Get maximum flexibility
Open standards and a SIP-based architecture simplify development and integration of new functionality. And a low server footprint increases agility while offering room for growth.
Improve security and reliability
The software features real-time shadowing and automatic switchover for all core components, with zero-touch recovery.