Avaya Aura® Experience Portal is the latest major release of Avaya Voice Portal.

Avaya Aura Experience Portal provides organizations with a single point of orchestration of all automated voice and multimedia applications across inbound phone or video, as well as outbound, phone, email, or SMS applications.

Employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; automate outbound services with Proactive Outreach Manager; or leverage existing web applications to create compelling, new services—all developed and managed on a single platform. This approach helps organizations cost effectively coordinate the use of their resources to deliver an exceptional customer experience.

Avaya Aura Experience Portal supports SIP, IP, TDM, or mixed environments. It includes robust management, reporting, development, and virtualization capabilities to help organizations reduce costs and simplify operations.

Create innovative phone, mobile, email, SMS services quickly, for less
Improve your brand experience as well as service quality, response, and convenience. Create new inbound and outbound voice and multimedia services using existing Web applications.

Differentiate your customer experience
Employ dynamic, real-time service treatments and automate outbound services with Intelligent Customer Routing and Proactive Outreach Manager.

Seamless contact center integration
Avaya Aura® Contact Center integration ensures seamless handoff of customer and context to live agents and enterprise resources.

Lower your costs and operational expense
Manage all automated services and applications on a single platform. Virtualization support reduces hardware footprint and simplifies management.

Simplify customer service creation
Manage both agent and non-agent based applications from a single tool, our new complimentary Avaya Aura® Orchestration Designer.